Shipping policy
Shipping Policy
At LunaGena, we carefully prepare and package every order to make sure your lures arrive ready for your next adventure.
Order Processing
All orders are processed within 1–3 business days after purchase.
Because LunaGena products are handmade, some orders may require additional time during high-volume drops or restocks. If there are any delays with your order, we will do our best to keep you updated.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary depending on your location and the shipping carrier selected at checkout.
Estimated delivery times:
-
United States: 3–7 business days after processing
Please note that delivery times are estimates and are not guaranteed. Delays caused by shipping carriers, weather, holidays, or circumstances outside of LunaGena’s control may occur.
Shipping Address
Customers are responsible for providing an accurate shipping address at checkout. LunaGena is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error with your shipping address, please contact us as soon as possible at LunaGenaSupport@gmail.com. We will do our best to help, but changes cannot always be made after an order has been processed.
Lost, Stolen, or Damaged Packages
Once an order has been shipped and transferred to the shipping carrier, LunaGena is not responsible for lost, stolen, or delayed packages.
If your package arrives damaged, please contact us at LunaGenaSupport@gmail.com with your order number and photos of the damage so we can review the issue and help resolve it.
International Shipping
LunaGena currently offers shipping within the United States and select international locations.
International shipping rates and available destinations are calculated at checkout. Please note that international orders may be subject to additional customs fees, duties, or taxes determined by your country. These charges are the responsibility of the customer.
International delivery times may vary depending on location, customs processing, and shipping carriers. LunaGena is not responsible for delays caused by customs or circumstances outside of our control.
For any international shipping questions, please contact:
Questions
If you have any questions regarding your order or shipping, please contact: