Return Policy

At LunaGena, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition

• In the original packaging

• Accompanied by proof of purchase

To start a return, please contact us at LunaGenaSupport@gmail.com with your order number and the reason for your return.

Returns must be approved before being sent back. Any items returned without contacting us first may not be accepted.

Return Address:

Approved returns will be provided with the appropriate return address and instructions after contacting LunaGena Support at LunaGenaSupport@gmail.com. Please do not send returns without first receiving approval.

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Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at LunaGenaSupport@gmail.com

Please include photos of the issue so we can review it and make it right.

Non-Returnable Items

Due to the nature of fishing products, certain items may not be eligible for return if they have been opened, used, or damaged after purchase.

Sale items and gift cards are not eligible for return.

Exchanges

If you need a different product or color, the fastest option is to return your original order (if eligible) and place a new order for the item you want.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund.

If you have any questions about returns, please contact us:

Email: LunaGenaSupport@gmail.com